Challenge

Voneus, a leading fibre broadband provider, is dedicated to safeguarding its workforce and ensuring the highest standards of health and safety. That’s why they use e20. The company wanted to enhance its incident reporting process to provide better visibility into potential risks, streamline response times, and reinforce a culture of accountability.

Solution

To support its safety-first approach, Voneus partnered with e20 to implement a smarter, data-driven incident reporting system. The solution introduced:

✅ A stepped reporting process, allowing operatives to log incidents instantly, followed by triage from the health & safety team

✅ Automated notifications to ensure key stakeholders, including insurance providers, are informed

✅ Custom categorisation & analysis, enabling Voneus to identify training needs and take proactive safety measures

Additionally, a monthly safety report was introduced, pulling real-time data on key metrics such as hours worked and road traffic collision frequency rates.

Results

✔️ Greater transparency & accountability in incident reporting

✔️ Faster response times, reducing risks and improving safety outcomes

✔️ Proactive training & prevention measures based on real insights

With e20’s support, Voneus continues to lead the way in workplace safety, ensuring every team member operates in a secure and well-managed environment.

Key Benefit noted by client 

Cost savings