Case Study : Fincher Utilities

Case Study: Fincher – Transforming PPE Management & Remote Operations for Safer Work Environments

Challenge

Fincher, a multi utilities company, places the health and safety of its workforce at the heart of its operations.That’s why they use the e20 platform. With employees relying on PPE (Personal Protective Equipment) daily, the company wanted to ensure that every team member had the right protective gear when they needed it, without delays or inefficiencies.

However, the manual, email-based PPE request process led to:

⚠️ Slower response times, sometimes delaying equipment distribution

⚠️ Difficulty tracking PPE stock levels, increasing the risk of shortages

⚠️ Compliance risks, with some gear not being replaced or inspected on time

Additionally, Fincher faced challenges in monitoring remote teams, assessing training needs, and ensuring risk assessments were completed to a high standard across multiple sites.

Solution

To further enhance employee safety and remove barriers to PPE access, Fincher implemented e20’s digital PPE management system. This introduced:

✅ A streamlined request form, ensuring PPE requests were processed instantly

✅ Automated approval workflows, eliminating unnecessary delays

✅ Real-time stock tracking, preventing shortages and ensuring compliance

Beyond PPE management, Fincher also leveraged e20 for remote operations and safety oversight, including:

🔹 Remote monitoring of risk assessments, allowing managers to ensure compliance from anywhere

🔹 End-of-day photo submissions, which have become invaluable in resolving site safety issues

🔹 Project pack sharing, providing remote teams with instant access to utility plans, proposal drawings, and other key documents

Results & Key Benefits

✔️ Reduction in PPE-related delays, improving operational efficiency

✔️ Stronger regulatory compliance, with evidence readily available for external audits

✔️ Greater visibility into remote operations, allowing for clearer oversight of training needs and risk assessments

✔️ Improved communication & accountability, thanks to enhanced data tracking and reporting

Client Testimonial

“We now have a greater vision of how teams are operating remotely. A clearer view of training requirements for teams. We can monitor the quality of risk assessments remotely. End-of-day photos have proved invaluable when dealing with issues around site safety.” – David Bunce, Fincher

“We are able to provide evidence easily when going through external audits.”

“We use e20 not just for safety but also for ordering and monitoring the supply of PPE and consumables. The site teams place orders using a simple form, which the office picks up to coordinate supplier purchases. We also use e20 to share project packs with remote operational teams, making critical documents instantly accessible.”

By adopting e20’s innovative approach, Fincher has strengthened its safety framework, compliance processes, and remote operational oversight, ensuring every employee has the tools and information they need to work confidently and securely.

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